VALKYRIE OFF ROAD PRODUCTS
Please email Info@valkyrieoffroad.com prior to shipping your returned item to receive authorization for the return. All returns must be made within 30 days from date received. Products must not be modified in any way and must be in resale condition. No refunds on return shipping. Returns are subject to a 15% restocking fee or more depending on return condition. Any returns received with poor packaging, will not be honored.
Damaged Shipments / Missing Parts – Keep all original packaging including boxes, and packaging material so the shipping carrier can issue an insurance claim. Replacement parts will be sent via the original shipping method (or comparable).
HERETIC STUDIO PRODUCTS
All Heretic Studio products include a lifetime manufacturer warranty. Warranty is limited to product failure under normal operating conditions. Warranty does not cover improper installation or damage caused by improper usage.. If product failure occurs within 30 days under normal operating conditions, the product can be sent in to be repaired or replaced. If product is repaired or replaced, return shipping charges will be covered by Heretic Studio. If product is returned after 30 days the customer can send in product for replacement or repair, but customer will incur shipping charges. If you have a product in need of warranty please contact us at firstname.lastname@example.org for assistance.